Frequently Asked Questions
Everything you need to know about our handcrafted luggage and accessories.
Where are Bennett Winch products manufactured?
Every Bennett Winch product is handcrafted in England using traditional techniques and the finest materials sourced from across the British Isles.
What is your global shipping policy?
We offer complimentary express worldwide shipping on all orders. Delivery typically takes 2-3 business days for the UK and 3-5 business days for international destinations.
Do your products come with a warranty?
Yes, all our bags and accessories are accompanied by a lifetime guarantee against manufacturing defects, reflecting our commitment to permanent quality.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our concierge team to initiate a return or exchange.
How should I care for the leather and canvas on my bag?
We recommend using a damp cloth for light cleaning of canvas and a high-quality leather balm for our full-grain leathers to maintain their natural oils and patina.
Are duties and taxes included in the international price?
For most major markets, including the USA and EU, all import duties and taxes are calculated and included at checkout so there are no hidden costs upon delivery.